Returns & Exchanges
At Vismay Online Shop, we want you to be completely satisfied with your fashion choices, which is why we offer a seamless 14-day return and exchange policy for all unworn items with original tags. If your purchase doesn't fit or meet your expectations, our dedicated team is here to ensure a smooth resolution.
Initiate Your Request
Log into your Vismay account, navigate to your order history, and select the item you wish to return or exchange to receive a unique Return Authorization number.
Pack Your Items
Carefully place the unworn garment in its original packaging, ensuring all labels and tags are intact to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.
Quality Check and Refund
Once our quality control team inspects the returned item, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing